Payment Fraud Notice

Our payment details are not changing.

TradingHours.com has no plans to change our bank account, payment instructions, or invoicing system. Treat any message that says otherwise as suspicious, even if it appears to come from us.

To our clients and business partners

Fraudulent requests to change payment instructions are one of the most common forms of business email fraud. Criminals impersonate a supplier, often using a lookalike email address or a compromised mailbox, and ask customers to send future payments to a new bank account. Funds sent to a fraudulent account are typically moved within hours and are often impossible to recover.

Verify before you pay

If you receive any request to change the bank account, remittance address, or payment method you use to pay TradingHours.com, do not act on it until you have verified it:

  • Call us using a number you already have. Speak with a TradingHours.com employee you know, using a phone number from an earlier, trusted communication such as a prior email thread, your agreement, or a past invoice. Never use a phone number, link, or contact details included in the request itself.
  • Check the sender's address carefully. Legitimate email from us comes from an @tradinghours.com address. Fraudsters register lookalike domains with small differences that are easy to miss.
  • Be cautious of urgency or secrecy. Pressure to pay quickly, to keep a change confidential, or to bypass your normal approval process are common warning signs.
  • Watch for balance confirmation requests. These scams are often preceded by an email asking you to confirm amounts due, so the fraudster knows the size of the payment to redirect.

If you receive a suspicious request

Do not send payment and do not reply to the message. Contact your TradingHours.com representative by phone as described above, and forward the message to [email protected].

If you believe a payment has already been sent to a fraudulent account, contact your bank immediately and ask them to request a recall of the funds. Then file a report with the FBI's Internet Crime Complaint Center (IC3). Acting quickly gives the best chance of recovering funds.

Additional resources

Your own bank and local law enforcement can also provide guidance on preventing payment fraud.